Privacy Policy

Effective Date: 9-1-2025

Company: High Performance MSP LLC (“we,” “our,” “us”)

At High Performance MSP, your trust is our priority. We combine the power of AI with dedicated human expertise to deliver managed IT services, and we take the protection of your data seriously. This Privacy Policy explains how we collect, use, share, and safeguard your information.

We may collect the following types of information when you engage with our services, website, or support:

• Personal Information: Name, email address, phone number, billing details, and account credentials.
   
• Business Information: Company name, employee details (where required for service delivery), and IT infrastructure details.
   
• Technical Information: Device identifiers, IP addresses, network performance data, system logs, and security alerts.
   
• Support & Communication Records: Emails, support tickets, chat logs, or recorded calls with our support team.
   

We use your information to:

• Provide, manage, and maintain our IT services.
   
• Monitor systems for performance and security.
   
• Respond to support requests and technical issues.
   
• Improve and personalize our services through AI-assisted insights.
   
• Process payments, invoicing, and account administration.
   
• Communicate about service updates, billing, security notices, or offers relevant to your business.
   

We do not sell your data. We may share information only in the following situations:

• With Service Partners: Trusted vendors (e.g., RMM, backup, cybersecurity providers) who support our operations under strict confidentiality agreements.
   
• For Legal Reasons: When required by law, regulation, or valid legal process.
   
• Business Transactions: If High Performance MSP undergoes a merger, acquisition, or restructuring.
   

We apply industry-standard security practices, including:

• Encryption of data in transit and at rest where applicable.
   
• 24/7 monitoring for threats and anomalies.
   
• Access controls limiting who can see client data.
   
• Regular patching, updates, and vulnerability assessments.
   

We retain personal and business data only as long as necessary to:

• Fulfill the purposes outlined in this policy.
   
• Comply with legal or contractual obligations.
   
• Support ongoing client relationships.
   

• Access and request a copy of the information we hold.
   
• Request corrections or updates.
   
• Request deletion of personal information, subject to legal or contractual requirements.
   
• Opt out of marketing communications.
   

Requests can be made by contacting us at contact@hpmsp.com.

Our website may use cookies or tracking tools to improve user experience, analyze performance, and provide relevant content. You can manage cookie preferences through your browser.

Our services are intended for businesses, not for children under 16. We do not knowingly collect personal data from minors.

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

High Performance MSP LLC
Tempe, Arizona
Email: contact@hpmsp.com