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Smarter IT. Human‑Driven. Built for Arizona Business.

High Performance MSP delivers the ten essentials every small business needs to stay productive, secure, and ready for what’s next. We combine 20+ years of MSP leadership with AI‑assisted efficiency—always guided by real people who know your business.

What it is: Always‑on visibility across servers, endpoints, cloud services, and networks so we can fix issues before they disrupt your day.

What’s included

• Real‑time health checks, disk & memory thresholds, uptime and service monitors
• Intelligent alerting (noise‑reduced) routed to our technicians
• Automated self‑healing for common faults (service restarts, space cleanup, queue clears)
• Monthly health report with prioritized remediation tasks

Outcomes: Fewer surprises, faster fix times, and predictable uptime.

What it is: Friendly, human support for your team—by phone, portal, chat, or email—with rapid triage and clear communication.

What’s included

• U.S.‑based technicians, remote‑first resolution
• Ticketing portal with status updates and knowledge articles
• Priority handling for severity‑1 issues
• End‑user coaching for recurring issues

Outcomes: Faster answers, less downtime, happier users.

What it is: A layered security stack tuned for small business—built to stop malware, phishing, and account takeovers.

What’s included

• Next‑gen endpoint protection (EDR/AV) with behavioral detections
• Email security (anti‑spam, anti‑phish, impersonation protection)
• DNS/web filtering and least‑privilege configuration
• Hardening baselines, MFA guidance, conditional access policies
• Security event reviews and incident response playbooks

Outcomes: Reduced breach risk, safer email, and stronger account security.

What it is: Continuous OS and application patching with risk‑based prioritization—so critical gaps get closed quickly.

What’s included

• Automated patch deployment with maintenance windows
• Third‑party app updates (e.g., browsers, runtimes)
• Vulnerability scans with trackable remediation tasks
• Rollback plans and pilot testing for high‑impact changes

Outcomes: Fewer exploitable holes and better compliance posture.

What it is: Endpoint and server backups plus resilient recovery options to keep your business running—no matter what.

What’s included

• Image‑level and file‑level backups with retention matched to your needs
• Local + cloud redundancy and periodic test restores
• Recovery runbooks for servers, cloud apps, and endpoints
• Executive‑ready continuity plan with RPO/RTO targets

Outcomes: Fast, verified restores and confidence during outages.

What it is: Expert management of Microsoft 365 and other key SaaS tools—secure, organized, and optimized for your workflows.

What’s included

• Tenant hardening, licensing optimization, and lifecycle automation
• Exchange, SharePoint, OneDrive, and Teams administration
• Conditional access, DLP, and retention policies
• New‑hire/termination checklists and access reviews

Outcomes: A safer, cleaner cloud with fewer license leaks and smoother collaboration.

What it is: Reliable wired and wireless connectivity—from the ISP handoff to the conference room.

What’s included

• Firewall, switch, AP configuration and monitoring
• QoS for voice/video, guest/employee segmentation
• Site surveys and heatmaps for Wi‑Fi coverage
• ISP coordination and circuit health checks

Outcomes: Faster, safer networks and fewer “the Wi‑Fi is bad” complaints.

What it is: Orderly device lifecycle and a living knowledge base so everything is inventoried, standardized, and easy to support.

What’s included

• Automated asset inventory (hardware, software, warranty)
• Standard build images, baseline policies, and zero‑touch provisioning
• Centralized documentation of networks, credentials, and procedures
• Secure password and secrets handling with least‑privilege access

Outcomes: Clean handoffs, faster onboarding, and support that scales.

What it is: People‑first security—because your team is your first line of defense.

What’s included

• Short, role‑based training modules and micro‑lessons
• Phishing simulations with targeted coaching
• Acceptable Use, BYOD, and Remote Work policies tailored to you
• Audit‑ready records of participation

Outcomes: Fewer risky clicks and a culture of security.

What it is: Strategic guidance from a seasoned operator—turning IT from a cost center into a competitive edge.

What’s included

• Quarterly Business Reviews (QBRs) with roadmap, budget, and risk register
• Technology alignment scoring and prioritized improvement plan
• Vendor coordination (internet, phones, line‑of‑business apps)
• Guidance on compliance needs and upcoming renewals

Outcomes: Clear plans, smarter spend, and measurable progress.

• Human‑Driven, AI‑Assisted: We use automation and AI to do the heavy lifting, and real experts to make decisions and explain options.
• Remote‑First with Local Presence: Most issues are solved remotely; onsite is available when needed.
• Transparent Metrics: Uptime, response times, patch status, backup success, and security scores are reported regularly.

• Onsite liaison days for complex projects or office moves
• Compliance packs (HIPAA/PCI support, policy kits, vendor risk)
• Email & data migrations, cloud file restructuring
• Hardware refresh planning and procurement support

1. Assess: Quick discovery & light health check
2. Stabilize: Close critical gaps (security, backups, patching)
3. Standardize: Apply baselines and documentation
4. Optimize: Roadmap & QBR cadence

Ready to upgrade your IT? Let’s talk about a plan tailored to your business goals.