Legal

Terms & Conditions

High Performance MSP LLC
Smarter Support. Simplified IT.

For clarity in this Agreement:
- “We,” “Us,” or “Our” = High Performance MSP LLC.
- “You” or “Client” = The company or individual engaging our services.
- “Business Hours” = Monday–Friday, 8:00 AM – 6:00 PM MST (excluding public holidays).
- “After Hours” = Any time outside of Business Hours.
- “Services” = Any managed IT support, monitoring, consulting, or related work we provide.
- “Quote” = A written estimate valid for 7 days unless otherwise noted.
- “Order” = A confirmed request for services or products.
- “Work” = Any technical activity performed by High Performance MSP, including consulting, troubleshooting, support, and implementation.

We provide managed IT services, cybersecurity, helpdesk support, backup and recovery, vendor coordination, and related services as outlined in your signed Service Agreement, Proposal, or Statement of Work.

- Services begin on the first of the month following contract signing (unless otherwise agreed).
- Agreements auto-renew for the same term unless either party provides written notice of termination (see Section 9).

- Either party may terminate with 90 days’ written notice.
- You may terminate earlier only by paying the remaining fees through the end of the current commitment term.
- If terminated, we will assist with an orderly transition of services at our standard hourly rates.

You agree to:
- Provide accurate and timely information about your systems and staff.
- Maintain valid software licenses.
- Allow necessary access to systems, networks, and personnel.
- Submit service requests through approved channels (portal, email, or phone).
- Authorize us to work with third-party vendors on your behalf, when needed.

- Portal (Preferred): High Performance MSP Client Portal.
- Email: support@hpmsp.com.
- Phone (Urgent): 480-672-3468.
- After-hours service must be lodged by phone and may incur premium rates.

- Monthly service fees are billed in advance.
- Time & Materials work is billed at agreed hourly rates.
- After-hours or emergency services may be billed at higher rates.
- Payment is due within 15 days of invoice. Late or unpaid balances may result in service suspension, interest charges, and recovery costs.

- We take commercially reasonable measures to protect your data.
- You retain full ownership of your data.
- We will not disclose your confidential information without your consent, except as required by law.

You agree not to solicit, hire, or contract directly with any of our employees during engagement and for two (2) years after termination. If breached, you agree to pay liquidated damages equal to 100% of the employee’s annual salary.

- We may coordinate with vendors (e.g., ISPs, hardware/software providers) on your behalf but are not liable for their performance.
- You are responsible for maintaining valid software licenses.
- We are not liable for issues arising from unlicensed or unauthorized software.

- We are not liable for indirect or consequential damages (lost profits, business disruption, etc.).
- We are not responsible for program/data loss — you are responsible for backups unless covered under your managed service plan.
- Our liability is capped at the amount you paid us in the preceding 3 months.
- No warranty is implied beyond what is expressly stated or covered by the manufacturer of goods.

We are not liable for service delays or failures caused by circumstances outside our control (e.g., natural disasters, strikes, supplier failures, internet outages, acts of government).

We maintain general liability insurance and can provide proof of coverage upon request.

This Agreement is governed by the laws of the State of Arizona.

We may update these Terms & Conditions from time to time. Updated versions will be published on our website. Continued use of services constitutes acceptance.

High Performance MSP LLC
Tempe, Arizona
Phone: 480-672-3468
Email: contact@hpmsp.com
Web: www.highperformancemsp.com