HPMSP IT Solutions

At High Performance MSP, the best IT outcomes come from clarity, trust, and partnership. That’s why every engagement is backed by a Managed Services Agreement — a simple, no-surprises contract that sets expectations and keeps your business protected.

Our preferred model is monthly recurring contracts (MRR) — because consistency allows us to deliver proactive strategy, stronger relationships, and measurable results. Every monthly plan includes our 10 Core Services, a dedicated account partner, and Quarterly Business Reviews (QBRs).

For projects or one-off needs, we also provide Time & Materials billing — though our structure makes it clear that business-hours coverage is the smartest, most cost-effective way to work with us.

$525/mo (contract) — proactive IT care for lean teams, with a dedicated human partner.

Includes:

• 24/7 monitoring & alerts
   
• Managed antivirus/EDR + patching
   
• Microsoft 365 administration & oversight
   
• Secure remote support (business hours) 5 hours Included
   
• Backup verification & workstation restores
   
• Device onboarding & offboarding
   
• Vendor liaison (ISPs, SaaS, printers, DNS/domain)
   
• Quarterly Business Reviews with your account partner
   

$1,295/mo (contract) — for small businesses who want unlimited helpdesk and stronger cyber posture.

Everything in Essentials, plus:

• Unlimited remote helpdesk (business hours)
   
• Advanced EDR tuning & proactive threat hunt reviews
   
• Enterprise email security stack (phish/DLP/spam defense)
   
• Server monitoring (up to 2 servers)
   
• Network & Wi-Fi monitoring & alerts
   
• Encrypted Microsoft 365 cloud backup
   
• Quarterly Business Reviews with roadmap & risk register
   

From $2,495/mo (contract) — for organizations ready for compliance, CIO-level guidance, and full partnership.

Everything in Secure, plus:

• Unlimited remote support + critical after-hours coverage
   
• Full server care (patching, backups, recovery playbooks)
   
• Disaster recovery planning + tabletop tests
   
• Compliance guidance (HIPAA, PCI, SEC)
   
• Asset lifecycle & license management with budget planning
   
• Executive reporting (KPIs, cyber posture, incident trends)
   
• Virtual CIO (vCIO) partnership with strategic QBRs
   

1. 24/7 Monitoring & Alerts
    
2. Cybersecurity & Next-Gen AV/EDR
    
3. Spam & Email Security
    
4. Microsoft 365 & Cloud Management
    
5. Remote Help Desk (business hours)
    
6. Backup & Disaster Recovery
    
7. Patch Management & Updates
    
8. IT Asset & Inventory Management
    
9. Documentation & Knowledgebase
    
10. Employee LMS & Cyber Awareness Training
     

Every monthly client has a dedicated account partner and Quarterly Business Reviews built in — keeping IT strategy personal, not transactional.
 

• Monthly Managed Services Fee: As specified in your Proposal
   
• Optional Add-Ons: MDR/SOC, additional backup storage, onsite hours
   

• Business Hours (M–F, 8–5 Arizona time): $150/hr
   
• After-Hours (nights, weekends, holidays): $250/hr ⚠️
   

💡 Pro tip: Staying within business-hours coverage through a monthly contract ensures unlimited support at a predictable flat rate — instead of paying steep after-hours rates.
 

• Kickoff & Environment Map
   
• Monitoring/EDR/Backup Deployment
   
• Stabilize & Secure
   
• First Quarterly Business Review with 90-day roadmap
   

Flat fee: $525 for standard environments. Complex systems are scoped upfront.

• Clear Expectations — no surprises; services and exclusions are defined.
   
• Mutual Commitment — we invest in your business with enterprise-grade tools and expertise.
   
• Stability + Flexibility — recurring contracts provide predictability, with fair cancellation terms in our ToS.
   
• Better Outcomes — proactive monitoring, planning, and QBRs keep your IT ahead of problems.
   
• Lower Costs — unlimited business-hours support is included in contracts — avoiding the high cost of after-hours hourly rates.
   

• All monthly plans require a Managed Services Agreement.
   
• Contracts are typically 36 months and auto-renew unless otherwise agreed.
   
• Cancellation is allowed per ToS (notice, offboarding, invoices settled).
   
• Unlimited support applies to covered users/devices during business hours;
   
• Hardware/software/licensing costs excluded unless stated in Proposal.
   
• Complex projects, migrations, or consulting are scoped separately.